Unlimited adventures await
Unlimited adventures await
Welcome as a member of Historic Royal Palaces. You now hold the keys to the Tower of London and can call Hampton Court Palace home. Make a stylish entrance at Kensington Palace and explore 100 acres of stunning gardens in the grounds of Northern Ireland's only royal residence: Hillsborough Castle and Gardens.
Here you can find the answers to those questions most frequently asked by our new members, but if we have forgotten anything: please contact us ahead of your visit.
Our staff are ready and waiting to give you a royal welcome. With springtime adventures and family activities for all, now's the perfect time to visit.
As a member you can book your palace entry ticket using your member login and entering your membership number and surname.
Member LoginOn entrance you will be asked to present your membership card and member ticket booking. Please be prepared to show a form of ID to verify your details.
As a new member, we will accept an online member ticket booking alone if you are awaiting your membership card.
You will be asked to present your member ticket booking and membership card on arrival at the main entrance points, as shown on each palace map. If you have forgotten your membership card please make your way on first arrival to an onsite ticket office. A temporary membership card can be issued for you.
You will receive an email within 7 working days of joining quoting your membership number. This will also appear on your membership card and our postal communications with you.
If you have purchased your membership online, please note that the number first quoted upon purchase is your booking reference, not your membership number.
If you are unsure of your membership number, please contact us quoting the booking reference on your confirmation of purchase email. We will endeavour to provide this for you as soon as possible.
If purchasing a membership at the weekend, please note that your membership number cannot be generated until the next working day.
We will post this to you within 28 days of subscription.
You can can start using your membership while waiting for your card to arrive; simply book your member entrance ticket using your member login and entering your membership number and surname.
With free and unlimited entry within opening hours, visit whenever suits you - weekdays, weekends, bank holidays or school holidays.
Make sure your first visit as a member is memorable for the right reasons by taking a look at our opening hours in advance.
Opening times at the Tower of London
Opening times at Hampton Court Palace
Opening times at Kensington Palace
Plan for your first visit as a Historic Royal Palaces member.
Plan your journey to the Tower of London
Plan your journey to Hampton Court Palace
Plan your journey to Kensington Palace
Plan your journey to Kew Palace
Plan your journey to Hillsborough Castle and Gardens
Yes, entry to the Magic Garden at Hampton Court Palace is included in your membership. Come face to face with mysterious mythical beasts, storm the battlements, besiege the towers and explore the secret grotto; let the adventure begin!
Membership entitles only those named on the card to enter. Any additional or unnamed guests will be required to purchase additional tickets. Please check the Magic Garden opening times in advance of your visit.
For more information about the Magic Garden, please see the Magic Garden FAQs
Our palaces are known for their world-class exhibitions and events. With exciting new events for 2022, returning favourites and springtime activities for all, now's the perfect time to be a member. Find inspiration for your first adventure as a Historic Royal Palaces member via our what's on pages now.
What's onAs a Historic Royal Palaces member, take advantage of exclusive member timeslots and free or discounted event tickets. Take a look at our what's on pages to start planning your first adventure now. Members go free event tickets can be accessed via your member login.
As a Historic Royal Palaces member you now have access to an additional programme of exclusive, behind-the-scenes member events including tours, talks and more. Member-only events can be found via our what's on pages.
You can be among the very first to find out about upcoming events, exhibitions and family activities by signing up to receive emails from Historic Royal Palaces. If you did not do so when joining, don't worry; simply contact us to opt in to hear from us.
If you want to update what types of information you want to receive from us or opt out of these communications, you can do so at any time. We promise never to sell your data to any third parties. For more details take a look at our customer promise or privacy policy.
Historic Royal Palaces welcomes all visitors and hopes to make everyone's day out enjoyable.
Visitor access at the Tower of London
Visitor access at Hampton Court Palace
If you need to visit the palaces with a carer you are entitled to add a carer to your membership for free. This carer is not named and therefore can be different each time you visit. However, please be aware, your membership does not allow the carer to visit any of the palaces by themselves.
To add a carer to your membership, please contact us.
As a member you benefit from a 10% discount on admission into Kew Gardens, in which Kew Palace is situated. This allows you to visit the intimate Kew Palace, Queen Charlotte's Cottage and the Great Pagoda during their seasonal opening hours, as well as access to Kew Gardens.
Discounted tickets can be purchased via Royal Botanic Gardens. A valid Historic Royal Palaces membership card must be presented on admission.
Please follow these steps:
To confirm your members-only discount code please contact us providing your membership number. If awaiting your membership card, please alternatively provide your email address so that we may locate your membership record.
Please note that discounted tickets may only be purchased for those named on the Historic Royal Palaces membership, and don't forget to take your membership card along with you when you visit.
If you have signed up to pay by direct debit your membership will be debited by Historic Royal Palaces. We will contact you by letter or email to provide confirmation of the payment date, however you can continue to use your membership as normal before the payment is debited.
Whether you are looking to take a seat inside or to pick a picture-perfect picnic spot in our iconic gardens, there are feasting options to be found at each of our palaces.
As a member you benefit from a 10% membership discount in our palace cafes and restaurants.* Simply present your membership card upon purchase.
Eating at Hampton Court Palace
Eating at Hillsborough Castle and Gardens
* Exclusions apply
We have a wide range of gifts and souvenirs available for you to purchase from our shops onsite and online.
As a member you benefit from a 10% membership discount in our shops.* Simply present your membership card upon purchase, or enter your members-only discount code at checkout.
To confirm your members-only discount code please contact us providing your membership number. If awaiting your membership card, please alternatively provide your email address so that we may locate your membership record.
* Exclusions apply