Welcome as a member

You will receive an email within 7 working days of joining quoting your membership number. This will also appear on your membership card and our postal communications with you.

If you have purchased your membership online, please note that the number first quoted upon purchase is your booking reference, not your membership number.

If you are unsure of your membership number, please contact us quoting the booking reference on your confirmation of purchase email. We will endeavour to provide this for you as soon as possible.

If purchasing a membership at the weekend, please note that your membership number cannot be generated until the next working day.

We will post this to you within 28 days of subscription. 

You can can start using your membership while waiting for your card to arrive; simply book your member entrance ticket using your member login and entering your membership number and surname. 

With free and unlimited entry within opening hours, visit whenever suits you - weekdays, weekends, bank holidays or school holidays.

Make sure your first visit as a member is memorable for the right reasons by taking a look at our opening hours in advance. 

Opening times at the Tower of London

Opening times at Hampton Court Palace

Opening times at Kensington Palace

Opening times at Hillsborough Castle and Gardens

Opening times at Kew Palace

Opening times at Banqueting House

Plan for your first visit as a Historic Royal Palaces member.

Plan your journey to the Tower of London

Plan your journey to Hampton Court Palace

Plan your journey to Kensington Palace

Plan your journey to Kew Palace

Plan your journey to Hillsborough Castle and Gardens

As a Historic Royal Palaces member, take advantage of exclusive member timeslots and free or discounted event tickets. Take a look at our what's on pages to start planning your first adventure now. Members go free event tickets can be accessed via your member login. 

As a Historic Royal Palaces member you now have access to an additional programme of exclusive, behind-the-scenes member events including tours, talks and more. Member-only events can be found via our what's on pages.

You can be among the very first to find out about upcoming events, exhibitions and family activities by signing up to receive emails from Historic Royal Palaces. If you did not do so when joining, don't worry; simply contact us to opt in to hear from us.

If you want to update what types of information you want to receive from us or opt out of these communications, you can do so at any time. We promise never to sell your data to any third parties. For more details take a look at our customer promise or privacy policy.

Historic Royal Palaces welcomes all visitors and hopes to make everyone's day out enjoyable.

Visitor access at the Tower of London

Visitor access at Hampton Court Palace

Visitor access to Kensington Palace

Visitor access to Kew Palace

Visitor access to Hillsborough Castle and Gardens

If you need to visit the palaces with a carer you are entitled to add a carer to your membership for free. This carer is not named and therefore can be different each time you visit. However, please be aware, your membership does not allow the carer to visit any of the palaces by themselves.

To add a carer to your membership, please contact us.

As a member you benefit from a 10% discount on admission into Kew Gardens, in which Kew Palace is situated. This allows you to visit the intimate Kew Palace, Queen Charlotte's Cottage and the Great Pagoda during their seasonal opening hours, as well as access to Kew Gardens.

Discounted tickets can be purchased via Royal Botanic Gardens.  A valid Historic Royal Palaces membership card must be presented on admission.

Please follow these steps:

1. Visit Royal Botanic Gardens Kew
2. Click on ‘Book tickets’, then ‘Book your time slot’
3. Select 'All Other Visitors'
4. Select the date and time you would like to visit
5. Enter your Historic Royal Palaces members-only discount code when the promotional code box is offered, which will provide you with the option to purchase tickets for a discounted rate. 

To confirm your members-only discount code please contact us providing your membership number. If awaiting your membership card, please alternatively provide your email address so that we may locate your membership record. 

Please note that discounted tickets may only be purchased for those named on the Historic Royal Palaces membership, and don't forget to take your membership card along with you when you visit.

If you have signed up to pay by direct debit your membership will be debited by Historic Royal Palaces. We will contact you by letter or email to provide confirmation of the payment date, however you can continue to use your membership as normal before the payment is debited.

Whether you are looking to take a seat inside or to pick a picture-perfect picnic spot in our iconic gardens, there are feasting options to be found at each of our palaces.

As a member you benefit from a 10% membership discount in our palace cafes and restaurants.* Simply present your membership card upon purchase. 

Eating at the Tower of London

Eating at Hampton Court Palace

Eating at Kensington Palace

Eating at Kew Palace

Eating at Hillsborough Castle and Gardens

* Exclusions apply

We have a wide range of gifts and souvenirs available for you to purchase from our shops onsite and online. 

As a member you benefit from a 10% membership discount in our shops.* Simply present your membership card upon purchase, or enter your members-only discount code at checkout. 

To confirm your members-only discount code please contact us providing your membership number. If awaiting your membership card, please alternatively provide your email address so that we may locate your membership record. 

* Exclusions apply