Welcome as a member

Do I need to pre-book a free ticket as a member?

Members enjoy unlimited, free general admission to our palaces during opening hours.  

Pre-booking a free member ticket is only required on select palace event days. In summer 2025, members must pre-book a free ticket through the member login for: Henry VIII's Joust (12-13 and 19-20 July) and the Food Festival (23 - 25 August 2025). Without a ticket, members are not guaranteed entry on these dates.  

At any other time, you do not need to pre-book a ticket to enjoy your unlimited, free entry as a member. This includes any other general admission visits to Hampton Court Palace, the Tower of London, Kensington Palace and our Dress Codes exhibition, and Hillsborough Castle and Gardens. Simply show your membership card for free general admission (or for new members, show your confirmation email). 

Please note, pre-booking is still required for non-general admission events, unless otherwise specified.

Where should I go on arrival?

You will be asked to present your membership card on arrival at the main entrance points, as shown on each palace map.

Accessibility at the palaces

Find information on accessibility at any of our palaces, including provision for visitors with mobility needs, for parents and families with children on the autism spectrum, for blind and partially sighted visitors and for deaf people and those with hearing loss.